Refund policy

This page will explain how returns, exchanges, and refunds work at JolieDaily: which items can be returned and in what condition, how long you have to start a return, who pays for return shipping, how and where a refund is issued, and what happens if a calendar or print arrives damaged or is not the item you ordered.

Those details are still being finalized. We would rather work our returns process out properly than publish a return window, a fee, or a condition that we might then have to change. The complete terms will be set out here before we begin accepting orders, and nothing on this page should be read as a returns commitment until then.

If something is wrong with an order, please contact us. A damaged, missing, or incorrect item is exactly what this policy will cover, and until it is published we will work it out with you directly. Get in touch and tell us what happened.

If you would like to know where you stand on a return before you buy, ask us first and we will give you a straight answer.

We will update this page as soon as the full terms are confirmed. The version published at the time you place an order is the one that applies to it.